Return, Refund & Exchange Policy
Return is NOT allowed on discounted item(s) and used item(s).
Only non-discounted item(s) that are unworn, unaltered, unwashed, in saleable condition and original condition can be returned. Accompanying tags must be intact and items must be in original packaging.
You may request for return / refund for the following reasons:
- Wrong item(s)
- Manufacturer defect item(s)
- Missing item(s)
- Out of stock
Returns & Refund Process
- In the event that you have received wrong item(s) or missing item(s), please contact our customer service within 7 days to expedite the claim process.
- In the event that you have received manufacturer defect item(s), please contact our customer service within 48 hours to expedite the claim process
Please follow the step below.
- Contact our customer service team at [email protected]
- Provide your order details (order number, full name, pick-up address, mobile number, email address) and reason for returns / request for refund.
- Allow 1 – 3 days for our customer team to response to you.
- Print out the return form that will be provided by our customer service team.
- Pack the return item(s) in the original packaging / carton, insert your return form and seal the box.
- Our appointed logistic partner will pick up the parcel at your provided pick-up location.
- Allow 5 – 7 working days for our customer service to evaluate the return products and respond to you.
O’HaloS reserves the rights to deny returns and refund request if the products returns or request for refund do not meet the requirements stated in the Returns & Refund Policy.
Refunds will take 7 – 14 working days and refund will be issued to your bank account
We are unable to accept exchange for online purchases.